Pro 5s 2K battery

[xdiver]

Pro 5s 2k battery issues.  I have to charge my camera every week.  I have turned off all the high battery draining features and still have to constantly charge it.   I purchased it new from arlo 3 months ago.  I have several other compatible arlo cameras and they are doing fine.

Does anyone else have similar issue with the pro 5s 2k?  Does the warranty cover a defective battery?

[jguerdat]

Yes, it does but first you need to determine if it's the camera/battery or the location. Move it closer to your hub or router to see whether the battery drain improves.

[burgr86]

Same Issue here, and it's all of a sudden.  NOTHING, I mean NOTHING, repeat NOTHING has changed, not the location, not the programming, not the number of notifications and recordings which are very very few.  The only thing I suppose has changed is the firmware updates.  I've had these cameras for 8 months and would hold a charge for 3 to 4 months, now it's less than 2 weeks.  NOTHING at my end has changed.  It has a strong signal.  I don't have this issue with the 4's, just the 5's and I do not use a base station.  All on WIFI.  Something is draining my batteries or I have a bunch of batteries that were fine, and now suddenly are no good.  That's unlikely.  I suspect it's the firmware.  Firmware can cause issues, Apple has had firmware issues on Iphones with battery drain.  They fixed it quickly.

[Caementarius]

Same issue here, and just recently. Recharged battery on Saturday, same location it has been for over a year - no problems until this week. Recharged battery to 100% - CAMERA NOT ON SINCE - yet battery down to 34% IN LESS THAN THREE DAYS on non-use!

[Bozz22]

I have three Pro3 cameras installed since 2021 and have been happy with the battery life of 2 to 3 months.

Battery life has suddenly reduced dramatically to 2 to 3 weeks without any change to settings. Now a real pain. Camera firmware version is 1.030.13.0_23_19c4503.

Any thoughts?

[jguerdat]

Rebooting the hub may help. ALso move the hub away from the router. Look for a new or moved wireless device that uses the 2.4GHz band that may be near the hub since it could be interfering with the signal to the cameras.

[Caementarius]

UPDATE .... following advice of Arlo tech to recharge once more, the camera kicked in and back to normal.  I ensured firmware was up-to-date, charger was original charger that came with set-up (have a lot of similar chargers around) and moving to different location to charge, placed camera in same place and no problems since.

[Jlkincaid]

We have the same issue, I was told to contact support. Having used other Arlo cameras for several years without this issue, I’m believe the batteries are inferior.