Pro 5S 2K Is Dead

[howie747]

I received a low battery warning for a Pro 5S 2K, and in less than 12 hours before I could charge it, it went offline. After a full day off charging while I was at work it was still completely dead and wouldn't charge. I purchased a 2pk of batteries with a charging base from Amazon and fully charged them, neither of the new batteries work either. The unit is completely dead, there are no lights whatsoever when putting in a fully charged battery.

 

[jguerdat]

Use the app to go to Settings, Support and choose your camera. Scroll to Contacts to see what official support may offer, including an RMA.

[howie747]

Thanks for the reply! Unfortunately, I have already deleted the camera using the app, and it's no longer listed on my account.

[jguerdat · Accepted solution]

Do you have a subscription and any other cameras? The sub is needed to talk to official support but choosing a different camera should get you going regardless.

[howie747]

I'll give that a try. Thanks again!