Not recording anymore for weeks for any devices

[EncinitasGary]

I have a mix of Ultras, Pros, 3 4 and 5 and none of my 11 devices are recording anymore. I have verified that I have a monthly subscription and checked all the devices that video motion detection in on. 

I cannot find any Arlo support who can help. 

[jguerdat]

A few things:

- Check that your active mode doesn't disarm cameras. Select a mode (Armed Away) that should have rules for all cameras to record.

- What subscription do you have? If it's a legacy one try canceling that sub and subscribe to one of the current plans.

- Use the app and go to Settings, Support Center, select one of your cameras and scroll down to Contacts to talk  to official support.