No Pro 5s on my Arlo secure app?

[Gummibear]

I just bought a pro 5s and wanna connect it to arlo secure app, but there’s no pro 5s option on the app? Why? 

 

In this case, what should I do? Btw, i live in Hong Kong does it matter because of the region? But I already downloaded the app from US App Store but still no option for 5s. Anyone help? Thank you

[StephenB]

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@Gummibear wrote:

Btw, i live in Hong Kong does it matter because of the region?

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Probably it does.  Tagging the mods ( @JamesC and @ShayneS ) so they can confirm.

I don't think it matters where you got the app, generally Arlo uses the geography you were in when the account was created.

[Gummibear]

thank you for the reply

@JamesC @ShayneS 

Please help, many thanks!!

[JamesC]

Arlo Pro 5S 2K is not available in Hong Kong at this time. While we do plan to expand the regions in which these devices will be supported, I do not have a release date. Stay tuned for updates.

JamesC

[Hiro3]

When will it be released in Japan? I bought it in the United States, but I'm in trouble because I can't use it.