My Arlo SmartHub VMB4540r4 will not update firmware

[Tiffneyrgeorge]

Will not update 

[jguerdat]

What have you tried? Typically a hub reboot will allow new firmware to be updated. My 4540 is using firmware 1.28.2.0_1938_53ee4a5

[BrookeN]

@Tiffneyrgeorge We are aware of the behavior you are seeing.  I will have your basestation moved over to the field trial. I will let you know as soon as it is completed. Please make sure the base station is online. 

[npiscopo]

I have a 4540r2 that shows 

1.28.2.0_1938_53ee4a5 and acts like it is checking and up to date but shows a yellow question mark and never displays a last update check date.  

I’ve been having issues with connectivity to and recording consistency/quality since about the beginning of the month.  Tried all the standard troubleshooting.  Remove/readdding cameras.  Rebooting hub and router multiple times.  

[Heavyhms]

same smarthub and same firmware version: if i check for update i see  

last check: no update check yet

and if i try to force a firmware update check i have a scree with a red x and "impossibile to update firmware" with two keys (retry and retry later). If i press retry returns immediatly to "impossibile firmware update page" as for a unreachable update service

[BrookeN]

@npiscopo your Smarthub should now be moved over to the field trial please let me know if you are seeing the same behavior. 

@Heavyhms I am looking into yours, I will reach out as soon as it has been moved over to the field trial. 

[MoriMating]

Have same issue.  Won't update the latest Firmware. Having issues connecting 2ea pro2, essential 1 and a table VMC2040. It just cycles out. The Hub connection to router was good. . 
Wondering if this can be fixed or?.

[Drdontx]

I’m having the same issue. 

[ObiDon]

My VMB4540r3 with firmware 1.28.2.0_1938_53ee4a5 is also not updating. When I use the app to check for updates it shows an error "Firmware could not be updated." with the option to Try Again or Try Again Later. Can I get a fix for this too?

[BrookeN]

I will have the development team look into these. I will reach back out to you as soon as possible. 

[iratepanda]

I am also having problems with firmware 1.28.2.0_1938_53ee4a5 on a VMB4540r3 smart hub.  I am unable to access local storage or update the firmware. 

[BrookeN]

Checking with the development team the firmware is up to date on the Smarthubs. The can't update firmware is showing I understand and they are still working on that. However, the firmware is up to date. 

Is anyone still having trouble adding a device do to the firmware can't update message?

[ObiDon]

Thank you for the follow-up. I guess my cameras randomly disconnecting and suffering massive battery drain is not related then. I'll see about putting in a trouble ticket.

Cheers!

[BrookeN]

@ObiDon you can create a new thread for those behavior's you are seeing and they can be looked into. I do not see where you mentioned that in this thread. 

[iratepanda]

When troubleshooting an issue that keeps me from accessing my local stored video, I noticed the firmware would not update. 

I get a message "There was an error obtaining your library.  Arlo team is working on this issue."  

What would my next step be?

[BrookeN]

Can you log out of the account and log back in, also try uninstalling the app and reinstalling it.

[oregonducks]

I too am trying to update 4540.  Have had some time but just opened box recently.   It is added to my account but will not allow ARLO Pro 4 to access this hub....(only showing 4500 i have had for 8 years).   Please reply to this I already have a support case supposedly open on this.  

[oregonducks]

I have had a support ticket on this issue as my 4540 will not update firmware which is preventing me from adding any cameras.   I have operational VMB4000 i have used for 7 years i bet.   I was hoping to add the 4540 that i purchased some time ago but just opened out of the box.    This has been going on for well over a week.   Can you get me on the field trial or whatever.    I am not getting any help from support ticket.

[BrookeN]

@oregonducks I seen your other post and I am looking into this. I will update you as soon as possible. 

[Ken8888]

I am having the same issue with my VMB 4540, it’s not updating to the latest firmware. It failed all the time. 

[BrookeN]

@oregonducks your Smarthub has been moved to the field trial, it should show the newest firmware. Please let me know if it does not. 

@Ken8888 I have the development team looking into yours. 

[oregonducks]

After long search for Update message is FIRMWARE COULD NOT BE UPDATED....The firmware on your SmartHub has failed to update.   Option then to Try Again or Need Help?      I am trying to add Pro 4 cameras.  I have 1 attached to my VMB4000r3 Base that is 8 years old and has my other cameras on it.   The 4540 Hub shows in the APP as having FIRMWARE 1.12.1.0_184_1192b57  HW VMB4540r2 .   I of course have restarted a few times.   HELP!  🙂   

[iratepanda]

@BrookeN yes, removing and reinstalling the Arlo app allowed me to view locally saved videos.  Thanks!

[oregonducks]

How is that Field Trial going.   On my open case I got a response 2 days ago and I replied with the info they wanted and screenshots.   Can you tell me where this stands.   How about telling me the number of the current firmware so we can see if it is different from what mine is.   This has now been going for weeks......maybe just send me a new hub???   I have waited for your reply for 3 days.  Thanks.

[BrookeN]

@oregonducks I have sent you a message, can you please respond at your earliest convenience.