Missing Data

[JLowe13]

I go into the app to review data and all but one camera has seem to become unresponsive in saving data. I typically don’t see any information for the last 24 hours when I know there has been motion on the cameras. WiFi has been good. So I’m now thinking it’s an Arlo App or Camera issue. 

[jguerdat]

Do you have a subscription? The trial sub may have expired. Check Settings, Home, Subscription to verify. If needed, that's where you can purchase an appropriate sub.

[JLowe13]

I do. Pay for it monthly up to 5 cameras. 4 out of 5 have just quit retaining data 

[jguerdat]

You seem to have a legacy subscription since the current ones are for unlimited cameras. There kinda seems to be issues when using a legacy sub (can't prove that) so possibly canceling the current sub and subscribing to a current plan may be useful.

[BrookeN]

We are aware of the behavior you seen a few days ago, however they should all be showing as of now.