Latest Firmware Update 3/24/2023 - What a PITA

[Joseph17]

Got prompted to apply this today.  It's supposed to take "up to 5 minutes".  It's been hours. Already uninstalled and re installed the app, restarted phone, all that.  Still don't work.  WTF?

I knew there would be no easy answer.  Even here, I suspect Arlo will spew out some canned answer, have me chasing my tail, all to no avail.

I'm about ready to toss this thing and go with another brand.

[StephenB]

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@Joseph17 wrote:

 Still don't work. 

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Can you clarify?  Is the camera

1. now showing off-line
2. still just showing the firmware update prompt
3. something else?

[jguerdat]

The app really nothing to do with the update other than to notify you and start the process. It's the camera and hub (if you have one) that control this. After ~15 minutes of "updating" you can safely pop the battery out and put it back in to reboot the camera. That should allow the process to work. If you have a hub, rebooting that can help, too. Also, the camera should automatically update overnight (which may take a day or two to happen). Is it still in need of an update?

[Joseph17 · Accepted solution]

OK, got it working again. Contacted Arlo help thru chat and the rep Eve was very helpful.

Here's the fix - had to remove the device from my account and start all over again and add the camera as if starting from the beginning. Go thru all the steps, sync it , follow the prompts, it'll do the firmware update during the process and in the end it's working again. You'll have to tweak all your settings again to get it set up to your preferences.

And remember to do this thru your phone app, not the web portal.

Hope this helps someone else. I can't believe this was only happening to me today.

Good luck to all!

[BrendaBanks]

Thanks for the solution, you made my day.