In and out of connection

[Jcapache41]

This is getting ridiculous now. I have 2 cameras with CVR plan.. my Ultra 2 works just fine I have it mounted outside in front of my house. The Pro 5 is on the side of my house however it keeps going offlin. Then comes back online then back offline. there’s days it stays online and days on and offline constantly.. my router is right above both cameras what is the issue I even tried a spare camera on the side of my house and it’s the same issues on and offline 

[StephenB]

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@Jcapache41 wrote:

 I have 2 cameras with CVR plan.. my Ultra 2 works just fine I have it mounted outside in front of my house. The Pro 5 is on the side of my house however it keeps going offlin. Then comes back online then back offline. there’s days it stays online and days on and offline constantly.. my router is right above both cameras what is the issue I even tried a spare camera on the side of my house and it’s the same issues on and offline 

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If you swap the Pro 5 and the Ultra, does the problem move?

[Jcapache41]

Yes same problem 

[StephenB]

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@Jcapache41 wrote:

Yes same problem 

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Even though it is close to the router, there might be something on the path (perhaps in the wall) that is blocking the signal.

I suggest measuring your home wifi upload speed at that location with your phone.  Speedtest (the free Ookla app) is a good way to do that.

[Jcapache41]

Thank you I am going to try that and will let you know 

[Jcapache41]

It was online from 11:30 last night until 1:00 this afternoon now it’s back offline. how does that happen where it’s just going off line like this 

[JamesC]

Jcapache41,

I'm working with the development team to better understand the issue you are experiencing. Please let me know if/when the camera comes back online.

JamesC

[Jcapache41]

Keeps going on and off line 

[JamesC]

Jcapache41,

If you temporarily move the Pro 5 camera inside, close to your base station as a test. Do you still experience the same behavior?

JamesC

[Jcapache41]

Nope works fine.. but I need that camera in that spot where I am having the issue 

[JamesC]

Jcapache41,

This would suggest that something at the location is causing the issue. Physical obstructions can reduce signal strength and cause the symptoms you're experiencing. If the issue only occurs at that particular location, this likely means there are too many physical obstructions between the camera and the base station. You can read more and find tips on what to do about this here: https://kb.arlo.com/37/How-do-I-position-my-Arlo-wire-free-camera

JamesC