I cannot select a CVR plan for powered Pro 5 cameras

[7i1]

Hi,

I purchased three cameras a few days ago. All are setup and working fine. I have signed up to Arlo secure and whilst doing so noticed the CVR option. When i click ''subscribe now'' within the portal I cannot see my cameras and the continue button at the end of the page is greyed out.

Does anybody know how to fix this?

Thanks

[jguerdat]

Have you also tried doing this with the web client (my.arlo.com)?

[StephenB]

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@7i1 wrote:

I purchased three cameras a few days ago. All are setup and working fine. I have signed up to Arlo secure and whilst doing so noticed the CVR option.

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Are the cameras connected to a base/smarthub?  You need that, as well as AC power to the cameras.

FWIW, I'm not a fan of the CVR subscription myself.  Though it's been a couple years since I tried it, I found that it was hard to navigate footage, and there were significant gaps.  Also, you cannot download the CVR footage, which IMO really limits its value.

[7i1]

Thanks.

No I haven't got the smart hub, didn't realise that was a necessity. Think I will hold off getting one for now, especially if there are glitches with the service as you say.