Change wifi

[Benrobinson]

Hi

changed wifi and can not reconnect on new WiFi.

trried all the suggestions on the help page and nothing works but I do not know how to connect the phone via 2.4.

connected my cameras to another wifi I have at separate address and they all connected fine. 

Any suggestions would be help full.

Thanks Ben

[jguerdat]

Simplest method is to use the old SSID and password on the new network/router. Everything will automatically connect with no further interaction.

I would check the router's WiFi settings to ensure WPA2 (AES) is the selected encryption method. There may be a setting for WPA3 that also provides compatibility with this.

[Benrobinson]

We can’t change back the router as it was not strong enough for the house and also paying for the extra speed.

i will try those settings thank you.

i also thought about connecting a wifi extender around the house and using that so it’s a different network.

[StephenB]

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@Benrobinson wrote:

We can’t change back the router as it was not strong enough for the house and also paying for the extra speed.

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No one said you should.  The suggestion was to set up the new router so it uses the same network name/password as the old one.

[Benrobinson]

Ok sorry I read that wrong, not sure how to do that so will have a google to see how it’s done or perhaps ask a local IT company. 

Thank you 

[StephenB · Accepted solution]

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@Benrobinson wrote:

not sure how to do that so will have a google to see how it’s done

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First log into the router's web admin page.  The username/password is usually printed on the router label.

Then go to the wifi settings page - you should be able to change the name and password there.