Arlo|Smart Home Security|Wireless HD Security Cameras
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Cannot edit activity zone - shows only "circle of death" before timing out

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  • ‎2024-11-02 01:46 PM
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BW32205
Aspirant
Aspirant
‎2024-11-02 01:46 PM

Camera is a hub-attached Pro52, on battery power, on an account with a subscription.

Elsewhere in this forum, I was able to update my two other (not-hub-attached) cameras to the 1.5x firmware that seems to fix a lot of problems. I'm already planning to temporarily remove the one camera from the hub and update its firmware.

 

Has anyone else had an issue with editing a Pro5S camera's activity zone(s) when it is on battery power? I've tried editing the only zone online and via the phone app, and get the "circle of death" with the inevitable timeout.

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  • jguerdat
    Guru
    Guru

    It may be useful to reboot the phone and reinstall the app to see if that helps. You can also try the web client on a computer browser (my.arlo.com) to see if that works.

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jguerdat
Guru Guru
Guru
‎2024-11-03 07:14 AM

It may be useful to reboot the phone and reinstall the app to see if that helps. You can also try the web client on a computer browser (my.arlo.com) to see if that works.

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