Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Cannot edit activity zone - shows only "circle of death" before timing out

Reply
Discussion stats
  • 1 Reply
  • ‎2024-11-02 01:46 PM
  • 527 Views
  • 0 Likes
  • 2 In Conversation
BW32205
Aspirant
Aspirant
‎2024-11-02 01:46 PM

Camera is a hub-attached Pro52, on battery power, on an account with a subscription.

Elsewhere in this forum, I was able to update my two other (not-hub-attached) cameras to the 1.5x firmware that seems to fix a lot of problems. I'm already planning to temporarily remove the one camera from the hub and update its firmware.

 

Has anyone else had an issue with editing a Pro5S camera's activity zone(s) when it is on battery power? I've tried editing the only zone online and via the phone app, and get the "circle of death" with the inevitable timeout.

0 Likes
Message 1 of 2
527
Best answers
  • jguerdat
    Guru
    Guru

    It may be useful to reboot the phone and reinstall the app to see if that helps. You can also try the web client on a computer browser (my.arlo.com) to see if that works.

Show More
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2024-11-03 07:14 AM

It may be useful to reboot the phone and reinstall the app to see if that helps. You can also try the web client on a computer browser (my.arlo.com) to see if that works.

0 Likes
Message 2 of 2
507
Related Labels
Discussion stats
  • 1 Reply
  • ‎2024-11-02 01:46 PM
  • 528 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.