Camera issue

[maiyaa]

We have two outdoor essential cameras and 2 of their pro 5s. The two essential cameras have gone so distorted and pixelated it’s worthless. Anyone else have similar issues? Arlo says it’s the internet, our internet service says it’s Arlo. I’m about to leave Both. My family has a stalker and the cameras are very important. Anyone have any advice or found a camera brand you love and that is reliable ?

[jguerdat]

Interference can cause this. Start by bringing one camera closer to your router (or hub) to see if that improves things. If so, you may want to try moving your router (or hub) a bit to see if that helps. Also think about whether any new device has been added to your home that may also use the 2.4GHz. band or an existing one has been moved.

[StephenB]

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@maiyaa wrote:

 Arlo says it’s the internet, our internet service says it’s Arlo. 

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Measure the internet upload speed at the camera locations with your phone.  You want at least 2 mbps for each camera (so 8 mbps when all the cameras stream at the same time).  (Upload speed is more important than the download speed for the cameras).

You can make this measurement using the free Ookla speedtest app.  Turn off mobile data during the test, to make sure you are testing the wifi upload speed.