Automation Schedules are not working for over a month, multiple escalations, no results

[fitgenie]

I have been trying for over a month and half to get some of my cameras to record after motion detection and initiate siren for a certain time period at night. During the day, I need them to go back to normal and only record for certain cameras, no siren.

I have talked to many techs and nothing has helped (upgrade app, delete automations, reinitate). It has been escalated and suggestions have been done but nothing helps.  I am having to do initiate the automations on my own. This is not what I expected. If Arlo has a feature, it needs to work. This is very frustrating.

[StephenB]

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@fitgenie wrote:

I have been trying for over a month and half to get some of my cameras to record after motion detection and initiate siren for a certain time period at night. During the day, I need them to go back to normal and only record for certain cameras, no siren.

I am having to do initiate the automations on my own

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So the automations themselves work?  They are just not kicking in when scheduled?

Can you post screenshots of the two automations?

[fitgenie]

unable to upload screenshots from my laptop. Automation schedules are working now, finally, turning on and off as I scheduled. 1) Issue now is that there is no recording when siren goes off. 2) I can see on feed the schedule/mode change, but the other night siren going off in one camera but no recording.3) really frustrated that level 2 is not calling me after talking to several tech reps.

[StephenB]

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@fitgenie wrote:

unable to upload screenshots from my laptop. Automation schedules are working now, finally, turning on and off as I scheduled. 1) Issue now is that there is no recording when siren goes off. 2) I can see on feed the schedule/mode change, but the other night siren going off in one camera but no recording.3) really frustrated that level 2 is not calling me after talking to several tech reps.

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The automations should only be changing the mode - no other actions.

What happens when you try to upload the screenshots?

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible.