Arlo5s battery

[Jbug0933]

I bought another arlo and put on charger before I put it up the battery was dead. Brand new, never got to use it. I bought a replacement battery as well for a diffrent pro 5s that loses battery quickly. I wanted to change that one out with new battery. Instead I had to use it to replace the battery on the new arlo. There is no number to call to have you replace that new Arlo battery

[jguerdat · Accepted solution]

You can swap at the store but you should also have a trial subscription which enables you to talk to official support. Use the app to go to Settings, Support to start the process, including chat and phone sessions.

[Jbug0933]

Worse customer service ever. I am 3 days out of warrenty. I have a life too. Refuse to replace bad batteries with new ones. Last camera I will ever purchase from Arlo. I also pay monthly.

[BrookeN]

I would be more than happy to help. Can you please dm me a callback number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.