Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo solar icon not showing.

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Carioca88
Apprentice
Apprentice

Hello all. Just got my Arlo Pro 5, and the the Arlo solar panel pro. (To replace my old Arlos)
The solar panel is Model 

‎VMA5600B-20000S

I charged the battery, with regular power, and it charged fine. I stopped at 95%. 
As of now, the battery is down to 92%. And since I installed the solar panel, I’m not getting the solar panel icon, and I’m getting an error as soon as I connect. The error says: “unable to charge battery. Connect a compatible Arlo charger to the device”—-

I read about the firmware update fix. The camera did a firmware update when I did the set up. The current firmware is 1.040.26.1_48_00482f9. 
Any troubleshooting ideas?
Many thanks!

 

 

Best answers
  • ShayneS
    Arlo Moderator
    Arlo Moderator

    There has been a firmware update: 1.040.26.2_56_6649b4f that should help resolve this issue. Please let me know if you are still experiencing this after your cameras have updated. 

     

    Thank you 

50 REPLIES 50
Eyball
Apprentice
Apprentice

The 2 5s cameras I have hooked to solar both typically stay charged but I almost never see them charging and the solar icon never has lit up even with new firmware,