Arlo|Smart Home Security|Wireless HD Security Cameras

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Carioca88
Apprentice
Apprentice

Hello all. Just got my Arlo Pro 5, and the the Arlo solar panel pro. (To replace my old Arlos)
The solar panel is Model 

‎VMA5600B-20000S

I charged the battery, with regular power, and it charged fine. I stopped at 95%. 
As of now, the battery is down to 92%. And since I installed the solar panel, I’m not getting the solar panel icon, and I’m getting an error as soon as I connect. The error says: “unable to charge battery. Connect a compatible Arlo charger to the device”—-

I read about the firmware update fix. The camera did a firmware update when I did the set up. The current firmware is 1.040.26.1_48_00482f9. 
Any troubleshooting ideas?
Many thanks!

 

 

Best answers
  • ShayneS
    Arlo Moderator
    Arlo Moderator

    There has been a firmware update: 1.040.26.2_56_6649b4f that should help resolve this issue. Please let me know if you are still experiencing this after your cameras have updated. 

     

    Thank you 

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Eyball
Apprentice
Apprentice

The 2 5s cameras I have hooked to solar both typically stay charged but I almost never see them charging and the solar icon never has lit up even with new firmware,