Arlo Pro 5s recording

[POP123]

I installed 3Pro 5s cameras. All 3 show live feed but only one records. When I hunt through the options for the cameras the record for 5 minutes is selected but grayed out. Any suggestions?

[StephenB]

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@POP123 wrote:

I installed 3Pro 5s cameras. All 3 show live feed but only one records. When I hunt through the options for the cameras the record for 5 minutes is selected but grayed out. Any suggestions?

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Are all three cameras in a subscription plan?  (trial or paid)

[POP123]

I am on the free trial to see if I want to pay or not. So far I think I will pass.. 

[StephenB]

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@POP123 wrote:

I am on the free trial 

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I suggest double-checking that the trial hasn't expired for the problem camera.

[POP123]

It shows I still have until May to use the trial.. Per the advertisement I should be able to use all of the features they have. I am not able to use most of them. I tried the zone feature and all it did was tell me I have to connect the AC back up. (It is wireless and does not have AC connected  ??) 

[StephenB]

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@POP123 wrote:

I tried the zone feature and all it did was tell me I have to connect the AC back up. (It is wireless and does not have AC connected  ??) 

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That's a clue that the problem Pro 5s is no longer in a subscription plan.

You could try Arlo phone support (which you get via the app).

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

[ShayneS]

Hi @POP123 

Thank you for letting me know. I just escalated this for you and the team will be reaching out ASAP so we can get your device up and running. Please let me know if you have any questions.