Arlo Pro 5S not available for setup in Arlo Secure

[lluppani]

Hi all!

I'm trying to setup my newly purchased Arlo Pro 5S 2K camera and I cannot do it, the main reason being that my camera model doesn't appear on the list of cameras to be added. When I choose `Add New Device`, then `Cameras` and finally `Pro Series`, the latest camera that I see there listed there is the Pro 4. 

I have the last version of the app (v 5.2.2), the camera was purchased in Amazon and I live in Argentina.

Thanks!

[jguerdat]

Argentina can't have a subscription (see below) so that's the likely reason you can't add the camera. There are tricks/workarounds such as using a VPN to the US or other supported country to set it up but that's it.

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

[lluppani]

Thanks!

Weird that I have Arlo for years working fine here and now this appears with a new product... Now they geolocalized products, trying to squeeze the last little bit of milk out of the cash cow...

Will try... to do that basically I need to create a new account from scratch using a VPN right?

[jguerdat]

The legacy cameras (Pro 2 and older) didn't need a subscription so work all over. New ones need the sub to work.

You can delete your account and all devices in Settings, Data Privacy, Account to maybe make it easier. Then create the VPN to the appropriate country, create your account (use the same credentials if you like) and set up the whole system again. You'll need to use a credit card from that country you're connected to to add the subscription once the rail sub expires.

Or create a second account.