Arlo Pro 5S - (missing events, taking snapshots). Pro 4 in same location works fine.

[chicane]

I've had ongoing headaches with my Pro 5S cameras not detecting events or taking snapshots instead.

Today I did a side by side test with a Pro 4 camera in the same location. Both devices are on 2.4GHz and connected to an outdoor Ubiquiti AP (great signal strength for both). I did try the device on 5GHz and found it to be similarly flaky so reverted to a hopefully more stable 2.4GHz connection. Unfortunately not.

Since I have done this side by side test, the Pro 4 is detecting every event (and recording a video). 

The pro 5 recorded video once, completely missed one event and recorded a snapshot instead for the third event. With the video was choppy and audio partially missing at the start, while the Pro4 was smooth and had audio for the full clip.

Both devices are active under my subscription, set identical under the routine (to record video), and smart notifications set the same.

I've had this replaced with a new sealed unit by support for the second time with the same outcome.

Are these devices inherently faulty? anyone else experiencing similar?

[BrookeN]

The firmware has started rolling out. It should be completed within the next week. As soon as that is fully rolled out the behavior you are seeing will be resolved. 

[BrookeN]

I have this escalated to the engineering team. I will update the community as soon as possible. 

[BrookeN]

@roundball Jeff has been in contact with you correct? 

[roundball]

@BrookeN 

Yes...Email, I replied / explained all, etc.

Thank you BookeN

[roundball]

05.24.25

@BrookeN  and all

Have decided to pause my part-time-arlo-5s-camera-technician-job.

😊

Will store the 5s cams and periodically check for new versions throughout 2025.

I’ve restored my home security system to my excellent Pro4 cams, inside & out.

Thanks to all those who have interacted along the way…

[Edinburgh_lad1]

That's terrible that you feel you have to do that.

 I'd sell them. Looking into my crystal ball, I can see it's going to be some time before the issues are resolved, if at all. 

[Ocxid]

roundball

Thank you for your service.🖖

[roundball]

@Edinburgh_lad1 

Agree I shouldn't have to do that...but I am so tired of the amount of my life being consumed by arlo 5s issues I'm worn out dealing with it.

Aside from the Pro4 audio static noise that arlo claims they can't fix  ( so I have audio turned off )  the optical & various adjustments quality of the Pro4 cams are noticeably better than the 5s cams, so my home security system is good and reliable again.

I couldn't in good conscience sell them without clarifying the reason being that I can't rely on them for good protective home security.

If arlo wants to do a cash-back to me, as they should, I'd accept that.  

[Edinburgh_lad1]

>  If arlo wants to do a cash-back to me, as they should, I'd accept that.

If you're in the EU and the UK, you are thankfully protected by excellent consumer laws. As your agreement is with the seller, you should approach them, not Arlo, unless you bought them directly from them, arguing that these cameras are not fit for purpose. This is because your situation with Arlo Pro 5 constitutes a breach of the sales contract, and you're entitled to seek legal remedies. 

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl#:~:text=of%20the....