Arlo Pro 5 cloudy lens

[Mepsgod]

Just outside our warranty period, one of our Pro 5 cameras, started to show blurred picture in the middle, while still clear on the edge of the videos/pictures.  

It was originally pointed northeast in an open area and we since moved it to under a tree facing south.  Firmware is 1.060.34.0_18_4286fd3

I have tried to bring it inside before to see if it had moisture and to let it dry out, but that didn't help.

For reference, I just took a photo of the bad camera (right) compared to one of our good cameras (left).

Doe anyone know how to fix this or is it caput?

[jguerdat]

I suppose it could still be moisture and it will take time to dry. However, if you didn't see moisture in the battery compartment, I tend to doubt that's the issue. Besides, I'd expect it to be all over the lens, not just in the middle. Same for if it were on the sensor itself.

Have you cleaned the lens with a microfiber cloth that has a drop or two of lens cleaner on it (don't apply it directly to the lens)?

Your picture is hard to use to determine any issue since the lighting on the lens isn't the same. I would use a magnifier to look at the lens and see if you can look further in to the sensor, if possible.

[Mepsgod]

Yes, I have used a cleaning cloth with lens cleaner on it multiple times.  I have compare the two lenses and the only difference I see is the obvious graying around the outside on the right camera, vs the outside being black on the left camera.  Everything else looks the same.

[jguerdat]

I'm gonna guess something is up with the sensor. Even if it's the lens, there's nothing else to do other than to replace it.

[Mepsgod]

Thank you for the feedback.

[Jcapache41]

Having this same issue with the XL essential 2nd gen. It’s infuriating 

[BrookeN]

Please reach out to support via the app regarding the cloudy lens on the Pro 5.