Arlo Pro 5 – Live view & motion stop working on continuous after latest firmware (1.060.35.0_2

[Olivier_b]

Hello,

Both of my Arlo Pro 5 cameras are showing the same recurring issue, which started immediately after the last firmware update:

• Before the update, both cameras worked perfectly even on continuous power.

• After the firmware update (current version: 1.060.35.0_26_fe51ebd), when connected to continuous power (with any Arlo official charging cable), after a few hours live view and video recording stop working.

• The cameras remain connected (I can still access settings and restart them remotely), but video and motion detection are completely disabled until a manual restart.

• When running only on battery, the cameras work perfectly with no issue.

Additional details:
• Model: Arlo Pro 5
• Firmware: 1.060.35.0_26_fe51ebd (issue only appears after this update)
• Camera #1: updated yesterday → issue started immediately after update
• Camera #2: was still on previous firmware and worked fine → updated last night and now shows the exact same issue
• Both cameras were purchased separately and come from different production batches/series
• Connection: tested both via Arlo SmartHub (model 4540) and direct Wi-Fi → same issue in both cases
• Wi-Fi network: stable and strong (Swisscom Internet Box)
• Troubleshooting already attempted: Wi-Fi 2.4 GHz only, IPv6 disabled, DHCP fixed IP, factory reset, reinstallation, SmartHub installation → none resolved the problem
• Tested with different official Arlo chargers and cables:
 – Arlo Outdoor Cable 7.6 m
 – Arlo Indoor Cable 2.4 m
 – Original short charging cable included with the camera
→ The issue occurs with all of them

This clearly confirms that the problem is a firmware bug introduced in the latest version (1.060.35.0_26_fe51ebd) affecting continuous power mode.

Please advise on a solution or provide information on an upcoming firmware fix.

Thanks,

[marco674]

Hi,

Same issue here

4 - Arlo Pro 5S H6

3 on 1.060.35.0_26_5e985aa

1 on 1.060.35.1_43_84676d4

Cannot upgrade the 3 last, always says they are already up to date,

Need to reboot camera to get live feed again and movement detection 

[Olivier_b]

@BrookeN @ShayneS 

Any update ? I have a guy from your support team L3 that wrote me emails from his home, based in Philippinas ... sending me picture and videos recording of his home telling me that he's not able to reproduce the bug.

What append with you ?? It start to be scary ...

Issue still not resolved and now only camera connected with Direct Wi Fi can upgrade to the new firmware (witch don't resolve the issue) and the camera connected with Base Station won't upgrade even if we try to do it manually or restart them / the base station

[Olivier_b]

@BrookeN @ShayneS I don't want to be arrogant or annoying, but if our requests aren't taken seriously, I'll escalate them to Matthew McRae, your CEO, so he can see the dramatic quality of his company's support. It's alarming for a publicly traded company. I'll also make available the lunar exchange I'm currently having with L3 support based in the Philippines.

[JamesC]

Olivier_b,

I understand your frustration and want to provide clarity on our L3 engineer's communication. They were demonstrating that after extensive testing across our global sites, we have not been able to reproduce this issue, which is critical diagnostic information, not a dismissal of your experience.

What We Know:
This issue is affecting a subset of Pro 5 cameras, not all units
The problem appears to be region-specific in certain cases
The inability to reproduce this in our environments indicates it's likely tied to specific regional conditions or configurations we haven't yet identified.

Next Steps:
This is our top priority to resolve. We're working to replicate the exact environmental factors present in affected regions. Your detailed diagnostics (network setup, hardware/firmware versions, specific symptoms) are critical to expediting this resolution.

Thank you for your patience as we work to identify the root cause. Our L3 engineer will be reaching out to you with more information as soon as possible.

JamesC