CVR Not Recording

[Pfam]

Hi, 

I have an Arlo Pro 5s with CVR service that stopped recording last Thursday. I have contacted support multiple times, changed the wifi channel, restarted the camera and base station multiple times, bought a new plug and it still does not show my recordings.  I can view the live camera as well as receive notifications and can view the recordings from the notifications.  Any help would be appreciated as support seems to be struggling to find a solution. 

[BrookeN]

Hello,

I apologize that you have not received a callback as of yet. I have reached out to support and escalated the behavior you are seeing. Someone should be reaching out to you as soon as possible. 

[BrookeN]

@Pfam I just wanted to do a quick follow up, did anyone from support reach out to you regarding your CVR?