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Arlo Pro 5 2K not connecting to telstra router

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  • ‎2024-02-09 07:03 PM
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Jemo
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‎2024-02-09 07:03 PM

I have a telstra smart hub router.  Bought 2 Pro5 cameras and they wont connect.  Have tried disconnecting 5hz wifi plus connecting through guest wifi setting.  Still wont connect. Dont have a Arlo hub.

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StephenB
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‎2024-02-10 03:24 AM
@Jemo wrote:

I have a telstra smart hub router.  Bought 2 Pro5 cameras and they wont connect.  Have tried disconnecting 5hz wifi plus connecting through guest wifi setting.  Still wont connect. Dont have a Arlo hub.

  1. Check that the security is WPA2 (AES).
  2. double-check that the phone is connected to the same network you want use for the camera.
  3. If you use a VPN, then make sure it is turned off
  4. If you have unusual characters (accents, etc) in the network name or password, then try removing them.

 

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