ARLO PRO5 Camera - 3 Camera Kit

[gapeach27]

My son purchased for us the Arlo 3-Cam kit.  One of the three cameras was faulty when received and has never worked.  Reported problem and have had several discussions with several agents.  Have done everything requested to do and fix the problem, including adding more speed to our Internet system, plus a new modem/router and we still have same issue.  I have reported results via email and still have not heard back from any agent,  It is so difficult to try and get in touch with anyone!

[jguerdat]

1) The fastest solution for a new system is to swap at the store.

2) Since you should have a subscription (check Settings, Home, Plan) use the app to go to Settings, Support to see options. You should be able to use chat or phone (during the published hours).

[BrookeN]

@gapeach27 I can help you as well. can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[gapeach27 · Accepted solution]

So sorry not to reply sooner, but I did finally get in touch and chat with a very helpful agent and she was finally able to see I needed a replacement.  I just think that I had to go over the same tests way too many times.  In any case, my problem was resolved with a new camera.

[BrookeN]

Thank you for providing that update, I am glad it was resolved. Have a great rest of your week.