water getting into a Pro4 camera

[RS356]

A simple warranty problem caused by water getting into a Pro4 camera and ruining the charging contacts should not take an act of congress to get taken care of and make me wait and wait for a phone call since the chat agents can't do anything and I have no number to call

[JamesC]

RS356,

Your open support ticket is currently being escalated. For status updates, please refer to your support ticket within the Arlo Secure app under Settings > Support.

JamesC

[RS356]

Nothing there James except a ticket from 4 years ago

[RS356]

Was promised a call again from 2nd tier support again today but it never happened as usual.  It may be escalated but they got lost on the way to the escalator