Arlo|Smart Home Security|Wireless HD Security Cameras

unable to configure camera (Pro 4, Essential Spotlight and Video doorbell)

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karib
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I am connecting directly to Wifi on Asus Pro Mesh ET12 and none of the Arlo are working (2x Pro 4, 3x Essential VMC2030 and 1 video doorbell). 

 

Performed hard reset on the camera and doorbelle and re-install: the camera are detected during install and performing firmware updates check but then are not recognized in the app.

 

This makes me think it is an issue between 2.4 GHz and 5 GHz. The router is configured for dual band smart connect (2.4 and 5 GHz). Am a bit at loss. I dont want to create a separate 2.4 GHz network

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StephenB
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@karib wrote:

 

This makes me think it is an issue between 2.4 GHz and 5 GHz. The router is configured for dual band smart connect (2.4 and 5 GHz). Am a bit at loss. I dont want to create a separate 2.4 GHz network


Can you temporarily turn off 5 ghz?

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