no link in email for guest registration

[shoffman9999]

I've seed many threads, nothing that seems to unilaterally fix.  I have new install with Pro 4 cameras and wired doorbell.  Try to add guest.  She gets the email but there is no link in the email, only a create account link.  Account has been added.  Retry many times, different ways.  Created guest via both phone and PC app and no link.  Tried different email addresses, no link.  The received email shows no link on her phone nor her pc email app.  I've reset all devices.  I have not deleted all devices and done a complete fresh install but this seems very crazy.  Anybody have any guesses?  Steve

[StephenB · Accepted solution]

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@shoffman9999 wrote:

She gets the email but there is no link in the email, only a create account link.  

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Create Account is the link.  That includes a token that is bound to the invitation (so the cloud knows what cameras to share).  

Have you tried clicking on "create account" on a PC?  That should open my.arlo.com in a browser.  You should be able to simply log in on that screen.

[shoffman9999]

Thanks for the response.   "Create Account" did not work on the PC when we first tried it.  Tried again this morning, sent invite from PC and accepted on PC and it worked.  Thanks for the help.

[StephenB]

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@shoffman9999 wrote:

"Create Account" did not work on the PC when we first tried it.  Tried again this morning, sent invite from PC and accepted on PC and it worked.  

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Great!