iPhone saying no devices found when I mscan the QR code on my iPhone for my arlo pro 4 came

[Grammy25]

Why is my iPhone saying no devices found after I scan the QR code on my iPhone with my pro 4 camera 

[StephenB]

---

@Grammy25 wrote:

Why is my iPhone saying no devices found after I scan the QR code on my iPhone with my pro 4 camera 

---

Are you going into "Add device", and then selecting the Pro 4 camera?  

No need to scan a QR code on the iPhone.  If you are connecting the camera to your home wifi, the install process will put a QR code on the phone screen that the camera needs to scan.

[Grammy25]

I have a hand held hot spot box it’s not for my home it’s for my barn ina different town I want to connect it to my iPhone so I can see what is going on in my barn and when I scan the QR code after I got to devices and click on arlo pro 4 it says searching for devises and then it comes up after about 2 min not device found 

[jguerdat]

Make sure it's supplying a 2.4GHz. SSID and that the password doesn't have special characters, including spaces. What encryption is the hotspot using for the WiFi? Is your phone also connected to the hotspot?

[Grammy25]

It’s on 2.4 and yes my phone is connected to the same hot spot it was connected twice before and it kept going off so I switched it to home so it wouldn’t  keep going off during the day cause of everyone walking by the camera and then it said my camera was offline 

[jguerdat]

It's possible the hotspot is turning off to save bandwidth. You might want to check with your cell provider as well as the hotspot's manufacturer to see what they say.