holiday home with new app

[seacircus-123]

hi, we have just upgraded the app to the new version and seem to have lost the ability to arm and disarm separate base stations - without messing about with individual cameras. If this functionality is gone it’s a big step backwards from the last version which was quite intuitive and functional to run two separate systems on one account. i rang the help line and they were not able to assist. my one have this experience and able to help?

[StephenB]

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@seacircus-123 wrote:

hi, we have just upgraded the app to the new version and seem to have lost the ability to arm and disarm separate base stations - without messing about with individual cameras. 

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Although never enforced in the old app, the terms of service require one subscription per location.  The new app does enforce that, so from Arlo's perspective the answer is to create a second location in the app for the holiday home, and move the base and cameras in that home to the new location.  Then get a subscription for it.

Then you'd have independent "Arm Home", "Arm Away" and "Standby" controls for each home.

One workaround which might be good enough is to repurpose the three modes so

• Arm Away arms cameras in both homes
• Arm Home arms cameras in your primary residence only
• Standby arms cameras in your holiday home only.

To fully disarm the all cameras you would need to go into standby and then turn off the primary residence cameras.

Geofencing would be tied to your primary residence, and scheduling wouldn't be very useful.

Arlo likely will bring back custom modes at some point, which would give you more options.

[seacircus-123]

thanks for the response - that is a significant shift from the last app version, I wish I never selected the upgrade of the app which promised improved functionality. Instead I’ve lost a significant functionality. If this was a ‘hard change’ embedded in the app I feel arlo should have done a better job at communicating the shift. As a long term customer - with numerous devices, I feel duped!

there is definitely no way to revert to the old app version? 

[StephenB · Accepted solution]

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@seacircus-123 wrote:

there is definitely no way to revert to the old app version? 

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A couple of folks have managed to convince support to migrate them back.  But most who tried to do that haven't succeeded.  

Even if you succeed, that would only be temporary.  Arlo will at some point move everyone to the new UI.