free trial has expired, now my videos are gone

[ScottBachman]

I have been a happy owner of a 3 indoor camera system for several years. Recently I added an outdoor camera with flood lights. It came with a free trial of Arlo Secure which came with some cool AI features like identifying animals from persons in the videos. But now that the free trial has expired, now my videos are gone, both old and new! What’s the point of getting a notification of a new video if you can’t view it?

[jguerdat]

Some research would have shown that any camera newer than the Pro 2 (starting in 2018) requires a subscription for cloud recordings. That's why you got a trial sub to get you going instead of forcing you to have to subscribe right away.

[ScottBachman]

Are you saying that if I never got the outdoor camera, I would still be enjoying my images from the other 3 cameras?

[StephenB]

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@ScottBachman wrote:

Are you saying that if I never got the outdoor camera, I would still be enjoying my images from the other 3 cameras?

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No, you should still be getting videos from the legacy cameras.

Can you livestream the cameras?  If you can, try making a manual recording while livestreaming, and see if it shows up in the library.

[pc2k17]

Arlo recently sent this email...... yes, soon (or maybe it's already started) you are losing your free cloud storage for older cameras. If you get the subscription, then you'll have cloud storage again.

Starting January 1, 2023, Arlo is implementing an EOL policy for its products and services, with the Generation 3 (VMC3030) and Pro (VMC4030) cameras being affected on April 1, 2023. These cameras were released in 2014 and 2016, respectively. The EOL of the Generation 3 (VMC3030) and Pro (VMC4030) cameras means that certain features of, and support for, these cameras will become unavailable, including 7-day cloud storage, firmware updates, and email notifications. To find your product model number go to the Arlo Secure App > Settings > Support Center > click on your specific camera and then scroll down to the details section to view the product model number.

These cameras may continue to be operated after April 1, 2023 by all existing Arlo owners to live stream video, receive motion notifications, and store video clips locally with a compatible Arlo base station. These cameras also can utilize Arlo’s new cloud storage, which is available with the Arlo Secure subscription service, though the EOL’d cameras themselves may lose some functionality over time, as they will not be provided with further firmware upgrades.