changing profile

[kcdb]

i need to change my email from parents to mine.  will not let me add mine as new because it already exists. do not want their email on my app profile and account.  chat group could not help and customer support won't answer phone

[StephenB]

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@kcdb wrote:

i need to change my email from parents to mine.  

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Have you tried these steps?

• https://kb.arlo.com/4118/How-do-I-change-my-Arlo-email-address

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@kcdb wrote:

will not let me add mine as new because it already exists. 

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Are you saying that you have another account using your current email address???