cameras offline?

[pomme123]

Woke up to all three cameras offline and when trying to connect blue flashes turn to orange and 2 red lights at the top and then sounds like the camera shuts off.

Anyone else have this issue? 

[ShayneS]

Hi @pomme123 

Are you still experiencing these symptoms?

[pomme123]

Yes unfortunately I think they’re either gone for good or my internet speed could be the problem because they don’t want to connect at all.

[ShayneS]

Have you made any adjustments to your router? Did you try rebooting your home router? What are your internet speeds?

[pomme123]

Yes I’ve restarted it and it didn’t help we get around 500mbps. Do you know if having the smart hub would help in this situation?

[StephenB]

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@pomme123 wrote:

 we get around 500mbps.

Is that the download speed?

The upload speed is the important number.

[pomme123]

Sorry upload speed is around 10 to 12

[StephenB]

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@pomme123 wrote:

Sorry upload speed is around 10 to 12

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When a Pro 4 is streaming to the cloud, it uses about 2 mbps.  Three cameras take about 6 mbps if they were all capturing video at the same time. That could be a factor for occasional connectivity problems, but I don't think it fits your symptoms.

Do you use a smarthub?  Or are the cameras directly connected to your home wifi?

If you don't use a hub, then you could try removing one camera from your account, and then trying a factory reset (pressing the sync button inside the housing until the camera flashes amber 3 times - about 15 seconds).  Then try reinstalling that camera.

[pomme123 · Accepted solution]

They’re directly connected to the WiFi I’ve removed them and tried the factory reset they just won’t connect at all anymore while in the app trying to find the camera it stops flashing blue and just flashes amber and shuts off. I’ve bought a hub to see if that’ll help