arlo pro 4 Model VMC4041P

[TGGGG]

I recently upgraded my Wi-Fi to an Orbi system that apparently only has one setting for channels. Thats auto from 2.4 to 5.0. The problem is I can't designate my phone or the Arlo cameras to only 2.4 ghz so that I can set my cameras up with the Orbi. Has anyone ran across this issue and found a solution ?

[StephenB]

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@TGGGG wrote:

I recently upgraded my Wi-Fi to an Orbi system that apparently only has one setting for channels. Thats auto from 2.4 to 5.0. The problem is I can't designate my phone or the Arlo cameras to only 2.4 ghz so that I can set my cameras up with the Orbi. Has anyone ran across this issue and found a solution ?

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I also use Orbi.  Try just ignoring the advice for 2.4 ghz, and continue with onboarding.  That has always worked for me.

[TGGGG]

Thank you for the reply but my mobile devise has to be on the 2.4 ghz as well as the Arlo!

[jguerdat]

I don't use an Orbi or other mesh network and my SSIDs are unique to the frequency band but I never put my phone on the 2.4GHz band to add new devices which works fine. As @StephenB suggests, perhaps just try to proceed with the install to see what happens.

[StephenB]

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@TGGGG wrote:

Thank you for the reply but my mobile devise has to be on the 2.4 ghz as well as the Arlo!

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Arlo advises that, but I've onboarded many Arlo cameras successfully with my Orbi setup anyway.

So give it a try.  If it fails with your phone, try again with a PC (browsing to my.arlo.com).