Arlo|Smart Home Security|Wireless HD Security Cameras

Why am I getting 'Activity Zone are Currently Disabled' alerts on all cameras?

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rlc07
Aspirant
Aspirant

Both of the Pro-4 XL cameras have been working fine today and I have been getting proper 'smart notifications' (e.g., person, vehicle) as of 1.5 hour ago. Since then, I had received 'Activity Zones are currently disable. Please reconnect the power source to the device' and consequently, I had not gotten any smart notifications and my recordings are not accessible on the cloud.

 

I am not using a power source (only battery) for both cameras and percent battery left is high for both. What's going on and what can I do to fix this problem? Thanks! 

 

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StephenB
Guru Guru
Guru

@rlc07 wrote:

 Since then, I had received 'Activity Zones are currently disable. Please reconnect the power source to the device' and consequently, I had not gotten any smart notifications and my recordings are not accessible on the cloud.

 


It looks like your subscription has run out - were you on the trial subscription?

 

You can check this in the subscription area of the app (or browser).

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