VMB4540 not found by wife's phone

[ekclymer]

My wife and I have two Pro 4 systems at two different homes, both with the VMB4540 base. We were both able to set up the app on our iPhones for the original system at home #1. When we added an identical system to home #2, I was able to do the setup normally and add the #2 base to my app without difficulty, however, my wife cannot. Her phone will not detect the #2 base and we've tried all of the troubleshooting recommended via the app. Any suggestions? Do I need to do something on my end to allow her access?

[StephenB · Accepted solution]

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@ekclymer wrote:

 Do I need to do something on my end to allow her access?

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Yes.  You need to share the cameras on the second base with her account.

This is assuming you are using the primary account and your wife is using a "friend" account.

[ekclymer]

This fixed it! Thanks!