Unable to add friend

[Takah]

I tried many times to add my wife as friend, but did not work. When I sent invitation to my wife’s Email and she opened the link and click Approve after getting notification, nothing happened and the status on my app was still pending. Help us someone..

[StephenB]

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@Takah wrote:

I tried many times to add my wife as friend, but did not work. When I sent invitation to my wife’s Email and she opened the link and click Approve after getting notification, nothing happened a

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The email link is labeled "create account". That should open up the PC browser to my.arlo.com. Did that part happen?

Or are you saying the two factor authentication failed to work? You can try using the email verification as an alternative.

[Takah]

Hi, I am talking about the step of following email.

XXXX as invited you to connect to their Arlo account.

Once you’re connected as a Friend, you will be able to receive notifications, access video recordings, and live stream their cameras so you can help take protective action right from your phone.

Create a free Arlo account by clicking “Create Account” below.

Create Account

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She created account and got notification to approve/deny the device and click Approval but nothing happen. Hope this makes sense. Thank you.

[StephenB]

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@Takah wrote:

She created account and got notification to approve/deny the device and click Approval but nothing happen. Hope this makes sense. Thank you.

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Did she do this on her phone? Or click on the link on a PC?

[Takah]

On her phone. Thanks.

[StephenB · Accepted solution]

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@Takah wrote:

On her phone. Thanks.

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Try again on a PC (either windows or mac).

[Takah]

Hi

She tried on PC and it worked.

Thank you very much for you prompt advice!