Smart hub cannot save local storage

[Mike_Green]

• I have inserted a USB in FAT32 format to the smart hub. The App detected the local storage but no video can be saved in the USB. Moreover,  the app shows a message "there was an error obtained your library. Arlo team is working on this issue." 

Please advise how to fix this.

[StephenB]

Sometimes removing the cameras and smarthub from your account, doing a hardware reset on everything, and adding the devices back will resolve this.  It is of course a PITA.

You reset the smarthub using a paperclip.  You reset the cameras by holding down sync until the camera flashed amber (about 15 seconds).