Arlo|Smart Home Security|Wireless HD Security Cameras
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Mike_Green
Aspirant
Aspirant
‎2024-01-17 10:13 PM
  • I have inserted a USB in FAT32 format to the smart hub. The App detected the local storage but no video can be saved in the USB. Moreover,  the app shows a message "there was an error obtained your library. Arlo team is working on this issue." 

 

Please advise how to fix this.

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StephenB
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‎2024-01-18 05:23 AM

Sometimes removing the cameras and smarthub from your account, doing a hardware reset on everything, and adding the devices back will resolve this.  It is of course a PITA.

 

You reset the smarthub using a paperclip.  You reset the cameras by holding down sync until the camera flashed amber (about 15 seconds).

 

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