Shipping billed twice to my credit card

[GLLY]

• My credit card was billed twice for shipping (sending new replacement one and returning defective one). Is that normal procedure?  

[StephenB · Accepted solution]

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@GLLY wrote:

• My credit card was billed twice for shipping (sending new replacement one and returning defective one). Is that normal procedure?  

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For warranty returns, the buyer needs to pay shipping for the defective camera and Arlo pays for shipping the replacement.

[GLLY]

I was billed twice for prepaid advance shipment 

[StephenB]

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@GLLY wrote:

I was billed twice for prepaid advance shipment 

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You probably should contact Arlo support via the app.  I'm tagging @JamesC in case you need him to assist.

[JamesC]

I've opened and escalated a ticket including the details you've provided here. An agent will reach out to you with more information as soon as possible.

JamesC

[dnolan]

I too was billed twice for shipping, and then a 3rd charge was added to my credit card. What is going on with Arlo?

[JamesC]

dnolan,

Were these pending charges or are the charges show as completed on your billing statement?

JamesC

[dnolan]

One pending transaction for $1.38, two posted transactions, each for $23.36.

Also, this is the 4th or 5th time I have sent this information to Arlo.

[GLLY]

It was credited. Please close this case

[dnolan]

When I can expect to see the credit of $24.74 returned to my credit card?

[dnolan]

I received the below response below which starts with "Hello dnolan,"

to my last post. I believe you sent it to me in error. Or perhaps you are not familiar with Arlo's RMA which reads:

• If you selected Advance Ground:

Arlo will ship out a replacement first, which should arrive within 3-5 business days. For return of the defective unit, a FedEx prepaid label is included in the package, and it must be used within 10 days after receipt.

Hello dnolan,

A reply to a topic you are following has been accepted as a solution!

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Topic:	Shipping billed twice to my credit card
Author:	GLLY (Aspirant)
Date:	2023-12-27 04:02 PM

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@GLLY wrote:

• My credit card was billed twice for shipping (sending new replacement one and returning defective one). Is that normal procedure?

[dnolan]

I see on my credit card you returned $22.19. I was charged $23.36, twice.

You still owe me $1.17. Would you please return that to credit card.

Thanks!