Arlo|Smart Home Security|Wireless HD Security Cameras

Shared Device Access not working since upgrade

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KariQ
Aspirant
Aspirant

Recently upgraded to Pro 4 cameras, and now my husband can’t view the footage on his app. I’ve read about the UI change and to look for feed vs library, but we both have library, so that doesn’t seem to be the issue. I logged him out then back in, and re-shared. Thoughts?

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KariQ
Aspirant
Aspirant

Thank you - going through the sharing process a couple of times seems to have resolved the issue.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @KariQ 

 

Can you double check that you allowed the access rights for this specific camera(s)?

 

You will need to add the device as one of the cams he can access. 

KariQ
Aspirant
Aspirant

Thank you - going through the sharing process a couple of times seems to have resolved the issue.

ShayneS
Arlo Moderator
Arlo Moderator

@KariQ Thanks for the update. 

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