Secure 1 camera

[Tinde2220]

I need to secure one camera. I have 4 of 5 camera right now. The 5th one just ended the trial so I needed to add the 5th one to my subscription. The thing is when I went to manage my it, I cannot drag the new one to the others. I used to have 5 cameras on board but the other one had problems and I had to replaced it to a new one. Since the trial ended I need to add it. What should I do? It doesn’t add to the others. Please help me with this one. Because I am paying for multiple cameras (5cams to be exact) but now basically it’s only 4 cams. Thank you

[StephenB]

---

@Tinde2220 wrote:

I need to secure one camera. I have 4 of 5 camera right now. The 5th one just ended the trial so I needed to add the 5th one to my subscription. 

---

What subscription plan are you in?

Is it reasonable to cancel it, and subscribe to Arlo Secure?  (not sure if that is the same price or not).

[Tinde2220]

I’m under secure multi-camera plan. I will check if it’ll be the same if I cancel it and re-subscribe it again. Hopefully it’ll be of the same price. Thank you for your suggestion. 

[StephenB]

---

@Tinde2220 wrote:

I’m under secure multi-camera plan.

That covers an unlimited number of cameras at a single location.

Some older plans were limited to 5 or 10 cameras (Arlo Smart, Elite, etc).  When you said you had a 5 camera limit I was thinking you must have one of those legacy plans.

Are you trying to shift the camera into the plan on a PC (my.arlo.com).  If not, I suggest trying that next.

[Tinde2220]

Yes I think it is limited only to 5 cameras. Okay I will try it on the computer first. 

[Tinde2220 · Accepted solution]

You know what? I signed in to my arlo account and saw that my 5th camera automatically added to the subscription. I don’t know what happened but a while ago when I checked it, only 4 is on the subscription that’s why I tried to manage the 5th one and not working. Then now I checked it again and I saw 5 of 5 cameras. I guess I don’t have to cancel and re-subscribe again ☺️. Thank you Sir Stephen for bearing with me and helping me. 

[Salasalicia]

Mañana si dios kiere kiero otra cámara