Removing cameras from an account that is not accessible.

[CarolC]

Tenant had my cameras on their account. They moved out and they can't seem to log into their account. My new tenant would like to use them and can't. How can I get the cameras removed?  

[jguerdat]

You will have to contact support for this. Since it would seem you don't have a subscription, which is needed for this, maybe @JamesC or @ShayneS can jump in.

[ShayneS]

Did they mention what is causing them from logging in to their account? Do you know if or have they tried the forgot password?

[CarolC]

When you say subscription, are you referring to paid subscription? I have arlo cameras at my residence and the ones at my rental. I definitely have the application, but not a pid subscription. 

[CarolC]

Yes, they no longer have the email account they used. 

[ShayneS]

Hi,

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43051676