Arlo|Smart Home Security|Wireless HD Security Cameras
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Pro4 not live streaming

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Arlo_Pro4_user
Aspirant
Aspirant

Got my Arlo 4 cameras. 

I have 3 cameras, they are all connected to the home Wifi with good signal. 

However I'm trying to live stream to my iOS app, and most of the time it just says "Connecting..." but the cameras do not connect. The home Wifi as well as the mobile network are perfect. 

Ive also tried it via the Web, and there as well most often, the cameras do not connect and it says "The device failed to connect. Please try again".

I'm quite shocked by this, I mean this is just the very basic functionality, any simple $10 web cam can live stream video, I thought this was a premium security camera that cost hundreds of US$.

Am I missing something? 

TNX!

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
jguerdat
Guru Guru
Guru

Maybe. Interference can cause this even if the signal strength is good. Bring a camera closer to the router to see if that helps. Since it happens to all cameras, check for other wireless devices that also use the 2.4GHz band near the router that could be causing the interference.

Arlo_Pro4_user
Aspirant
Aspirant

TNX for the response. 

Man have I tried - I've put my network only on 2.4Ghz, I placed my cameras a few feet from the access point, I removed any obstacles, I tried from Web and from iOS app...

Now I manage to get a live view about 50% of the times I try )-:

On top of that, one of the cameras got disconnected from the network. I am trying now to connect it back - but can't get the app to recognize the camera. Ive tried literally dozens of times to connect the camera to the network and it doesn't work. Ive tried with a few of the access points, I've tried from app and from Web, I placed the camera up to centimeters from the Wifi point... nothing works.

This is SO FRUSTRATING. I really feel this product does not work.

TNX,

Tal

Swaniawski
Aspirant
Aspirant

Make sure that your Arlo Go's battery is not low. A low battery can cause the camera to stream intermittently. ... If the battery icon is yellow or red, recharge your Arlo Go camera's battery or insert a fully charged battery. If the battery icon is black, the battery level is not causing your streaming problems.

Model: VMC4050P/VMC4041P | Arlo Pro 4
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