Pro 4 offline

[Arnhart]

Ive had this camera from Costco for about 2 years...All of sudden, my cameras are off. I tired reloading them install camera, amber light, then blue light , then chime. BUT! CANNOT FIND CAMERA

Logged in under our password for Wi-fi

Under Wifi other - I see a Arlo VMB-5770268514- "IT" wants a. password.   Im not sure thats even my account!!!! 

I don't have a password for it, If I go to Arlo app on my phone and change password, it only lets me change the password for that APP. 

I loaded all these cameras in the beginning, it was easy peasy! I pay monthly for this dumb thing! But i cant figure out what I'm repeatedly doing incorrect. 

Can anyone help this untechy gal? 

[ShayneS]

Hi @Arnhart 

I have escalated your case & someone from support will be reaching out to you as soon as possible.