Pro 4 not working

[PaulChome]

I got 10 Pro 4's on 2 separate accounts about 6 weeks ago. Worked great for about 6 weeks. Now, all of a sudden, can't get notifications for either account. Identical equipment on both accounts, connected to identical base stations. I can get a live view on all cameras, including when I can see motion, but when I turn off live view with the same motion I get recordings with no notifications on one account, and neither recordings nor notifications on the other account. I spent hours reading posts on this problem going back to at least 2021, and spent about 2 hours on a live chat with 2 separate support people, who genuinely seemed to be trying to help. Did all the things they suggested. Restarted the base stations, deleted and re-added camera, checked all my settings on the secure app and my iPhone, made sure iPhone has the latest IOS version, deleted and reloaded the app. People have suggested at least a dozen fixes on this board that seemed to work for some people. None worked for me. I upgraded from the Pro system which had reached End of Life, which never gave me any problems in years of use. I would blame the app, except it worked great on my old equipment and it worked fine for 6 weeks on the new equipment. The warranty is worthless - have to return it within 30 days with all the original packaging (who saves all the original packaging?). I can't understand why the old End of Life system worked perfectly and the "upgrade" failed about 2 weeks after the warranty expired. This seems to have been a common problem over the past 2 years, and sounds like a product defect that the company must have known about for at least that long. I'm exasperated, to say the least. Anyone have any solution to this problem other than the long list on the boards and the many things suggested by the on-line support people?

Thank you for reading my rant.

[JamesC]

PaulChome,

A couple things to check.

1.) Do both accounts have an Arlo Secure subscription? To receive recordings for Pro 4 cameras, they must have an Arlo Secure subscription associated with them.

2.) Does the active mode have rules for the camera to record and send push notifications? You can find more information on how to check this here: https://kb.arlo.com/42

JamesC