Pro 4 and 5G

[KT80]

I have recently upgraded my home wifi to 5G. The original Arlo base station connected by Ethernet but my wireless doorbell and wifi Pro 4s didn’t. I disconnected the 5G so it was using only 2.4GHz but the cameras still didn’t connect. How can I resolve. 

[StephenB]

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@KT80 wrote:

I have recently upgraded my home wifi to 5G. The original Arlo base station connected by Ethernet but my wireless doorbell and wifi Pro 4s didn’t. I disconnected the 5G so it was using only 2.4GHz but the cameras still didn’t connect. How can I resolve. 

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If the camera and doorbell are still in your account, then try setting the wifi network name and password to match what you were using with the old router.

[KT80]

they aren’t connected anymore. I thought removing and reconnecting would work initially until I realised it was a 5G problem

[StephenB]

Try doing a hardware reset - opening up the camera and holding down the button side until the LED flashes amber (about 15 seconds).

Then try adding it to the account using a PC (my.arlo.com).