Pro 4 is not recording

[ArloMNuser]

I have an Arlo pro 2 and it is recording and I have a pro 4 and it's not recording.  They are both connected to the same base.

Why is the pro 4 not recording?

(No subscription)

[StephenB]

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@ArloMNuser wrote:

Why is the pro 4 not recording?

(No subscription)

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That is why.

Pro 2 (and other legacy cameras) were sold with 7 days of free cloud storage, and Arlo is still providing that.

Newer models like the Pro 4 do not come with any free cloud storage.  You need a subscription for that.  That began in 2018, when Arlo introduced the Ultra.

[ArloMNuser]

Even when I have a base?  How can I record locally then?

[StephenB]

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@ArloMNuser wrote:

Even when I have a base?  How can I record locally then?

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You can still record locally to a VMB4000 or VMB4500.  But you can't see those recordings from either the app or the browser (for any camera).  Instead you need to eject the storage and connect it to a PC for viewing.

Upgrading the base to a VMB4540 would let you have direct access to local storage.  But there are a lot of limitations:

• local recordings only accessible from the app (not the browser)
• local recordings only accessible from the primary account (not friend accounts)
• no ability to save manual recordings or snapshots
• no thumbnails (all videos have to be downloaded to the phone to view)
• remote access requires router settings changes that some find difficult (and which aren't possible with some internet providers).