Pro 4 going offline

[Ian_speeding]

Hi I was wondering if anyone has had a issue with the pro 4 and pro 3 going  off line since Tuesday 18 March for no reason they have been in the same places for atleast 5 years the pro 4 is connected directly to the WiFi network and the 3 to the base station both are out side they work if I bring them inside and restart them but as soon as I put them back into the housing they go off line ? Any advice I would really appreciate it 

[jguerdat]

You might want to check with your neighbor to see if they've added or changed anything that could be interfering with the signals. Are the cameras both on the same side of the house or nearly so?

[Ian_speeding]

Thank you for your response no neighbours cctv all work it randomly came back online first of all the camera furthest away from the hub then the one closest I had 2 notifications then it went offline again and is still off. The cameras are one on the drive at the front and one across the garage roof at the rear of the house 

[StephenB]

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@Ian_speeding wrote:

Thank you for your response no neighbours cctv all work it randomly came back online first of all the camera furthest away from the hub then the one closest I had 2 notifications then it went offline again and is still off. The cameras are one on the drive at the front and one across the garage roof at the rear of the house 

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I suggest measuring the wifi speed at your camera locations using your phone.  You can use the free Ookla speedtest app for this - making sure mobile data is turned off when you run the test.

You are looking for a consistent speed of at least 2 mbps at the camera location (hopefully higher to give you some margin).

[Ian_speeding]

Good evening I checked at the closest camera next to it as I didn't get chance to get the ladders out the speed is

191 Mbps download and

236Mbps upload so this looks like it's well within the speed requirements 

[StephenB]

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@Ian_speeding wrote:

236Mbps upload so this looks like it's well within the speed requirements 

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Agreed.

[Ian_speeding]

Thanks any ideas where to go from here ? 

[StephenB]

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@Ian_speeding wrote:

Thanks any ideas where to go from here ? 

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Do you use a smarthub?  Or are the cameras directly connected to your home wifi?

[Ian_speeding]

They are on the smart hub vmb4000r3

[jguerdat]

While this may be tilting at windmills, the VMB4000 is known to have a number of issues these days for some reason. Remove one camera from the base and connect it to your WiFi to see if that helps.

[StephenB]

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@Ian_speeding wrote:

They are on the smart hub vmb4000r3

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Are you using a wifi mesh (or access points) for your main wifi?  Or just a single router?

Is the base near the router?  

[Ian_speeding]

Base is plugged into the router and there is a mesh kit it was installed in March April last year and hasn't faulted at all in that time 

[StephenB]

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@Ian_speeding wrote:

there is a mesh kit it was installed in March April last year

That invalidates the wifi speed test, as you were might have been connected to a mesh element and not the primary router.

You might try that test again, but this time turn off the mesh elements (other than the router).  The idea is that since the router and base are close to each other, the router wifi speed  the router should be nearly identical to the base.

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@Ian_speeding wrote:

Base is plugged into the router 

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If the base is right next to the router, there can be some RF interference (the router radio signal can sometimes overwhelm the base receiver).  We generally suggest putting the base as far away from the router as the ethernet cable will reach (~6 feet).  That can improve the connection quality.