Arlo|Smart Home Security|Wireless HD Security Cameras
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infiniteloops
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‎2021-01-14 10:51 PM

One of my Arlo Pro 4s is connected directly to the WiFi (no hub). Sometimes it will go offline and the only way I can get it back online is for me to physically go to it and reset it. Anybody know what could be the issue? I'm wondering if this is an issue of it losing connection to the WiFi and not being able to reconnect.

 

Edit: Ooops right after I posted this I realized this is the wrong forum, I'll be reposting this in the Pro 4 forum, please delete 😅

 

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JamesC
Community Manager
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‎2021-01-15 09:36 AM

infiniteloops,

 

How far away form your router is the camera? When it is online, what does the signal strength show?

 

It sounds like interference or poor signal strength is causing the camera to drop offline, I recommend that you move the camera close to your router temporarily and test to see if you continue to see the same behavior.

 

JamesC

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